Zendesk
Zendesk is a customer service platform designed to create better customer relationships, it provides businesses with a suite of tools that allow them to offer support, communicate with customers, and manage customer interactions efficiently.
What is the Zendesk node?
Node in Stack AI
The Zendesk node enables seamless integration with your Zendesk account, specifically for automating the creation of tickets.
A common use-case is using this node to hand off the customer support to a real human over at Zendesk.
Configuration
The Zendesk node requires you to set up the following:
- User Email (Input) : the recepient of the email.
- Subject (Input) : the subject of the email.
- Contents (Input) : the contents of the email.
- Zendesk Domain (Config) : the Zendesk domain of the sender.
- Zendesk Email (Config) : the sender of the email.
- Zendesk API Key (Config) : the API key of the sender’s Zendesk account.
The output is the created ticket’s URL in Zendesk (e.g. https:// your_domain.zendesk.com/tickets/28)
Example of usage
In this example, we built a workflow that demonstrates the node’s usage.
To play around with it, go to the “Support with Zendesk” pre-built template.
Retrieval of API
To get the API that will populate the Zendesk node, you will access the following URL.
- Enable the “Token Access” by clicking on the toggle.
- Click on “Add API Token”.
- Copy-paste the value in the node’s parameter field